Latest For Enterprise Buyer and Industry Professional News

Service Management & Connectivity

How Leading Telcos Use Journey Orchestration to Cut Churn

AI & Automation in CX

Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”

AI & Automation in CX

UJET Acquires Spiral: Rewriting the CX AI Rulebook

AI & Automation in CX

Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises

AI & Automation in CX

Why ‘Good Enough’ Generative AI Isn’t Good Enough for Enterprise CX

AI & Automation in CX

Snowflake and Anthropic sign $200MN Deal to Advance Agentic AI for Enterprise Data

Contact Center & Omnichannel​

Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?

AI & Automation in CX

What If You Could Evaluate Every Customer Interaction?

AI & Automation in CX

AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era

CX Trends

Vodafone, EE, O2 and Three £1.1BN Lawsuit Highlights Customer Loyalty Exploitation Issues

AI & Automation in CX

A 2025 Review: The 5 Trends Every Head of CX Needs To Know

AI & Automation in CX

More Teams Need Journey Orchestration Governance Before Complexity Takes Over

Security, Privacy & Compliance

ServiceNow Expands Its Security Reach With Veza Buy

CRM & Customer Data Management

Software “Frankenstacks” Are Costing Businesses More Than They Realize, Freshworks Warns

Contact Center & Omnichannel​

25 Years of CX Excellence: ECCCSAs Set the Standard Across Europe

AI & Automation in CX

Zendesk and Microsoft Targets The Small Business Market in Latest Partnership