Latest For Enterprise Buyer and Industry Professional News

Workforce Engagement Management

Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio

Customer Analytics & Intelligence

Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports

Contact Center & Omnichannel​

Confident CX Starts Here: Navigating the CCaaS Market with CallTower and Inoria

Contact Center & Omnichannel​

From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center

Contact Center & Omnichannel​

AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers

Contact Center & Omnichannel​

Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas

Customer Analytics & Intelligence

Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”

Contact Center & Omnichannel​

Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics

Event News

Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience

Customer Analytics & Intelligence

Adobe Releases a Slew of AI Agents to Boost Customer Experiences

Contact Center & Omnichannel​

From Threat to Teammate: How AI is Winning Agent Trust

Contact Center & Omnichannel​

Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities

CRM & Customer Data Management

Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM

Contact Center & Omnichannel​

NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX

Workforce Engagement Management

RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform

CRM & Customer Data Management

Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft