Latest For Enterprise Buyer and Industry Professional News

Contact Center & Omnichannel​

Why Contact Center Technology Decisions Go Wrong and How to Get Them Right

CRM & Customer Data Management

ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring

CRM & Customer Data Management

HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities

Contact Center & Omnichannel​

Why CX Leaders Are Tired of AI That Doesn’t Work

Contact Center & Omnichannel​

Big CX News from SAP, ServiceNow, OpenAI & Zoom

Contact Center & Omnichannel​

Vodafone’s New “Just Ask Once” Feature Is a Step Toward Single-Channel Customer Service

Contact Center & Omnichannel​

NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”

CRM & Customer Data Management

Is Salesforce the CRM Villain of 2025?

Customer Analytics & Intelligence

OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses

Contact Center & Omnichannel​

Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?

CRM & Customer Data Management

What Is CPaaS? A Definition, Use Cases, and Top Providers

Contact Center & Omnichannel​

Microsoft Leans on MCP as Dynamics 365 Gets Smarter

Contact Center & Omnichannel​

Traditional Contact Centers Are Failing the Next Generation. But What Comes Next?

CRM & Customer Data Management

Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing

CX TV

Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys

Contact Center & Omnichannel​

Microsoft Boosts Contact Center Reliability with a New Desktop App