Latest For Enterprise Buyer and Industry Professional News

Contact Center & Omnichannel​

The Hidden Power of AI Agents in Customer Experience

Event News

The CX Awards 2025 Winners Announcement

Contact Center & Omnichannel​

93% of Contact Center Leaders Are Reevaluating the Agent Role

Contact Center & Omnichannel​

Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study

Contact Center & Omnichannel​

What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI

Contact Center & Omnichannel​

5 Pitfalls to Avoid when Picking your CCaaS Provider

CRM & Customer Data Management

SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem

Contact Center & Omnichannel​

The Role of Audio Hardware in Reducing Contact Center Agent Burnout

Contact Center & Omnichannel​

“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach

Contact Center & Omnichannel​

Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far

Contact Center & Omnichannel​

Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond

CRM & Customer Data Management

Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea

Contact Center & Omnichannel​

Big CX Update: Cyara

Customer Analytics & Intelligence

Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce

Customer Engagement Platforms

Global Happiness Is Down, Customer Happiness Is Up: So What?

CX TV

NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event