Latest For Enterprise Buyer and Industry Professional News

AI & Automation in CX

AI Slop Is a Customer Experience Problem – Is Multimodal the Cure

AI & Automation in CX

Real-Time CX Moves Off Dashboards And Onto The Retail Front Line

CRM & Customer Data Management

Salesforce Aims to Redefine CRM Access with Headless 360

Contact Center & Omnichannel​

One Third of Agents Are Ready to Quit Because of AI Absence, Verint Warns

AI & Automation in CX

Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse

Contact Center & Omnichannel​

Avaya’s 200-Seat Rule Accelerated the Migration Race. Who’s Ahead?

Contact Center & Omnichannel​

How AI in the Contact Center is Powering Real-Time Insights, Smarter Agents & Better ROI

Workforce Engagement Management

How CXA Is Changing the Contact Center Operations Model

Contact Center & Omnichannel​

GenAI Is Growing at 34% CAGR — and It’s Exposing the Contact Center’s Biggest Weakness

AI & Automation in CX

Salesforce Relaunches AgentExchange, Marking a New Phase In Its AI Agent Marketplace Strategy

Community & Social Engagement

The Future of Community Platforms: AI, Automation & the Next Evolution

AI & Automation in CX

Is AI Customer Service Improving CX – or Driving Customers Away?

AI & Automation in CX

8×8 Launches AI Studio, Lets Any CX Team Build Their Own AI Agents

AI & Automation in CX

The 2026 Compliance Survival Guide: Demystifying the EU AI Act

Workforce Engagement Management

Verint’s Quiet Pivot: How AI Is Reshaping Its Core Business

Service Management & Connectivity

How Often Do Contact Centers Fail and What It Really Costs