Latest For Enterprise Buyer and Industry Professional News

CRM & Customer Data Management

ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition

CX TV

Big CX News – The Latest on the New Amazon Connect, Zendesk’s New Contact Center Platform

Contact Center & Omnichannel​

What Will My Contact Center Look Like in 5 Years?

CRM & Customer Data Management

Zendesk Outlines Its Unique Pricing Strategy for AI Agents

CRM & Customer Data Management

Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud

Contact Center & Omnichannel​

The Retail Contact Center: 4 Trends for 2025

Customer Analytics & Intelligence

What Does AI Really Mean for Enterprises? A Miratech Perspective

Contact Center & Omnichannel​

270,000 Samsung Customer Support Tickets Leak onto the Internet. Here’s What Happened.

Event News

It’s Back! The CX Awards Returns for 2025

Contact Center & Omnichannel​

Content Guru Receives FedRAMP High Authorization, Becomes First Full-Stack CCaaS To Do So

Contact Center & Omnichannel​

Future-Ready Agents: Visual Intelligence in Contact Center Training

Contact Center & Omnichannel​

Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?

Contact Center & Omnichannel​

CX Transformation Simplified: Miratech’s End-to-End Approach

Contact Center & Omnichannel​

The Convergence of AI, CX, and EX – A New Era for Customer Experience Professionals

Contact Center & Omnichannel​

Big CX News from Zendesk, Genesys, Microsoft & Accenture

Contact Center & Omnichannel​

Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution