Latest For Enterprise Buyer and Industry Professional News

Contact Center & Omnichannel​

AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce

Contact Center & Omnichannel​

Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release

Contact Center & Omnichannel​

Five9 Announces Spotlight for AI Insights, Turns Interaction Data Into Actionable Insight

Contact Center & Omnichannel​

NICE Unveils an “Industry-First” Orchestration Solution for Customer Service

CRM & Customer Data Management

Salesforce Touts a Big ITSM Move Amid ServiceNow’s CRM Push

Contact Center & Omnichannel​

LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay

CRM & Customer Data Management

The Latest BIG News from ServiceNow, Mitel, Google, & Genesys

Contact Center & Omnichannel​

What Will the Contact Center Agent Role Look Like in 2030?

Contact Center & Omnichannel​

Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs

Contact Center & Omnichannel​

Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service

CRM & Customer Data Management

ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform

CRM & Customer Data Management

Zoho Launches an Enterprise Project Management Platform, Surges Upmarket

Contact Center & Omnichannel​

Hardware Over Software: Cyber Acoustics’ Mission to Simplify Noise-Cancellation in Contact Centers

Contact Center & Omnichannel​

Former Avaya Employees Join TeKnowledge, Start Implementing Genesys

Event News

Enterprise Connect: Claim Your Free Expo Plus Pass!

CRM & Customer Data Management

ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM