Latest For Enterprise Buyer and Industry Professional News

Contact Center & Omnichannel​

Five9 Taps Agentforce to Bring Industry-Specific AI Agents to CCaaS

Contact Center & Omnichannel​

Big CX News from Avaya, SAP, Klaviyo, & Talkdesk

Contact Center & Omnichannel​

RingCentral Launches AI Receptionist, Enters Agentic AI Arena

Contact Center & Omnichannel​

Genesys and Mitel Join Forces to Support Hybrid Contact Centers

CRM & Customer Data Management

ServiceNow Enters the CRM Market with a Purpose: “We’re Not Just Building a Slightly Better Product”

CRM & Customer Data Management

Klaviyo Launches the “Only CRM Built for B2C”, Targets Customer Service Teams

Contact Center & Omnichannel​

Work Smarter & Faster: ComputerTalk’s Innovative Approach to Contact Center AI

Contact Center & Omnichannel​

Agentic AI: Powering the Next Generation of Digital Customers

CX TV

Key Takeaways from Cisco Live 2025 EMEA

Contact Center & Omnichannel​

Krisp’s Game-Changer: Live Speech Translation That’s Reshaping Contact Centers

CRM & Customer Data Management

What Is HubSpot Breeze, and How Does It Work?

Contact Center & Omnichannel​

8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years

Contact Center & Omnichannel​

Talkdesk Embeds Contact Center Tools Into Epic Cheers

Customer Analytics & Intelligence

AI in Customer Support: 7 Industry Pros Share Their Predictions

Contact Center & Omnichannel​

Seeing Is Believing: How Visual Intelligence Transforms Customer Experience

Customer Analytics & Intelligence

Twilio Closes Its Largest Segment Deal Ever