Latest Enterprise Buyer News

Contact Center & Omnichannel​

AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect

Contact Center & Omnichannel​

Let’s Talk Metrics – What Are the Top Customer Experience KPIs?

Contact Center & Omnichannel​

How Syniverse and Adobe are Elevating Customer Engagement with Targeted SMS Messaging

CRM & Customer Data Management

The Forrester Wave for CRM Software 2025: Top Takeaways

Contact Center & Omnichannel​

Agents Are Burned Out – Calabrio’s CEO Has a Plan

Workforce Engagement Management

Is NICE WFM Still the Gold Standard?

CRM & Customer Data Management

Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process

Contact Center & Omnichannel​

Genesys Introduces Its Biggest-Ever CCaaS Bundle, Emphasizes “Exceptional Value”

Workforce Engagement Management

Contact Center Coaching: Tips, Activities, & Tools

CRM & Customer Data Management

Oracle Introduces AI Agent Studio, Bolsters Fusion Applications

Contact Center & Omnichannel​

Your First Steps with Agentic AI in Customer Service

Contact Center & Omnichannel​

NICE Enlighten AI: Features, Benefits, & Pricing

Contact Center & Omnichannel​

Cisco Announces a Slew of AI Innovations for Its Webex Contact Center

Contact Center & Omnichannel​

NICE Mpower: What’s Included, & How Much Does It Cost?

Customer Analytics & Intelligence

Talkdesk Launches an After Hours Solution to Extend Contact Center Opening Times

CRM & Customer Data Management

Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering