Latest Enterprise Buyer News

Contact Center & Omnichannel​

Bigger Isn’t Always Better: Why Smaller AI Models Are Outperforming LLMs in Contact Center Hiring

Contact Center & Omnichannel​

Datamatics CEO: Businesses Are Under Pressure to “Do Something” with AI, But Many Don’t Know What

Contact Center & Omnichannel​

Struggling with Agent Burnout? Calabrio’s Guide to a Stress-Free Contact Center

Contact Center & Omnichannel​

Condor Chooses Talkdesk to Unify its Customer Experience

CRM & Customer Data Management

HubSpot Service Hub: An Introduction, Features, & Pricing

CRM & Customer Data Management

What Is a CRM Strategy, and How Can I Create One?

CRM & Customer Data Management

HubSpot Smart CRM: Everything You Need to Know

Contact Center & Omnichannel​

Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent

Contact Center & Omnichannel​

Five9 Confirms Global Availability on the Google Cloud Marketplace

CRM & Customer Data Management

Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud

Contact Center & Omnichannel​

Gartner Magic Quadrant for Digital Experience Platforms 2025: The Rundown

CRM & Customer Data Management

SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder

Contact Center & Omnichannel​

Avaya to Stop Supporting Public Cloud Contact Centers with Fewer Than 200 Seats

Contact Center & Omnichannel​

NICE Launches an Online Calculator That Estimates Contact Center AI Savings

Community & Social Engagement

Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics

CRM & Customer Data Management

Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents