Latest Industry Professional News

Service Management & Connectivity

AWS Glitch Disrupts Customer Experience Across the Internet

CRM & Customer Data Management

Salesforce Sets Its Sights on $60 Billion by 2030

CRM & Customer Data Management

Dreamforce 2025: Reflecting on Benioff’s AI Insights

CRM & Customer Data Management

How Automotive Cyberattacks Are Disrupting B2B Customer Experience

CRM & Customer Data Management

Using CRM Pricing Models in the AI Era, What’s Going to Change?

Contact Center & Omnichannel​

Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone

Contact Center & Omnichannel​

Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI

Contact Center & Omnichannel​

Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud

Contact Center & Omnichannel​

IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom

Contact Center & Omnichannel​

Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal

Contact Center & Omnichannel​

Why Outdated WEM Practices Are Holding Back Your Contact Center

Contact Center & Omnichannel​

Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer

CRM & Customer Data Management

The Big ServiceNow AI Experience Announcement: A Closer Look

Contact Center & Omnichannel​

Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise

Contact Center & Omnichannel​

77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner

Contact Center & Omnichannel​

Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service