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CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point
Service Management & Connectivity
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
CRM & Customer Data Management
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
AI & Automation in CX
Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty
SAP Connect 2025: The Top 10 Announcements (So Far!)
Contact Center & Omnichannel
BT and Infobip Aim to Unify the Contact Center Space
The Data Privacy Gap: PwC on Why Brands Are Misreading Customers and How To Fix It
Microsoft Deepens Talkdesk Integration in Latest Partnership
Anthropic Ramps Up Enterprise Push with Support Expansion and New AI Model
Harrods Customers Targeted After Cyber Attack on Third-Party Vendor
Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?
ServiceNow Introduces AI Experience to Reshape Customer Service Workflows
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
SAP Previews AI-Powered Enhancements to CX Platform
Microsoft’s New Marketplace Can Help Enterprises Improve Customer Experience
Explainer: Reducing Time To Resolution with CX Automation
