Latest Industry Professional News

Contact Center & Omnichannel​

Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition

CRM & Customer Data Management

Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”

CRM & Customer Data Management

The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral

CRM & Customer Data Management

Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform

Contact Center & Omnichannel​

Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations

CRM & Customer Data Management

ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation

Contact Center & Omnichannel​

Amazon Starts Offering Customer Service in Sign Language

Customer Analytics & Intelligence

SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space

Contact Center & Omnichannel​

Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles

CRM & Customer Data Management

Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform

Contact Center & Omnichannel​

Who Leads the CCaaS Space in 2025?

Contact Center & Omnichannel​

Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps

Contact Center & Omnichannel​

Why Services and Support Are the Real Differentiators in Today’s CX Landscape

CRM & Customer Data Management

HubSpot INBOUND 2025: The Top 10 Announcements

Contact Center & Omnichannel​

AI That Actually Works: Lessons from Two Contact Centers Winning with Tech

Contact Center & Omnichannel​

Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center