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AI & Automation in CX
The Contentsquare-Loris Acquisition: A Closer Look
Customer Analytics & Intelligence
6 Helpful Tools to Build AI Agents That Actually Work
CRM & Customer Data Management
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Workforce Engagement Management
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Contact Center & Omnichannel
Zoom Is Winning Contact Center Market Share Because Others Are Failing
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
Event News
The Women in CX UnConferences Return in Fall 2025
AI’s New Role: From Job Threat to Agent Co-Pilot
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next
AI Maturity: The Hidden Differentiator in Modern Contact Centers
Microsoft vs. Salesforce: How Do They Compare on CRM?
HubSpot Has Rebuilt Its Funnel, and It’s Working
Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions
