Latest Industry Professional News

CRM & Customer Data Management

The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes

Contact Center & Omnichannel​

RingCentral Recommits to NiCE, Explains Where Its Own CCaaS Solution Fits

CRM & Customer Data Management

Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise

CRM & Customer Data Management

Customer Experience Management: Trends, Tips, & Tools

Customer Analytics & Intelligence

“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service

Contact Center & Omnichannel​

Five9 Lays Off Three Senior Execs with Broader Jobs Cuts to Come, Sources

Contact Center & Omnichannel​

NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience

CRM & Customer Data Management

Salesforce Channels Is a Big Step In Converging CRM & UCaaS

CRM & Customer Data Management

Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities

CRM & Customer Data Management

ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry

CRM & Customer Data Management

SAP Plans to Hire “Several Thousand” Employees Before Year-End

CRM & Customer Data Management

Zoom Drops an Auto Dialer, Expands Its Portfolio for Sales and Revenue Teams

CRM & Customer Data Management

HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN

CRM & Customer Data Management

ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports

CRM & Customer Data Management

Big CX News from Zendesk, AWS, Microsoft, & Zoho

CRM & Customer Data Management

Zoho Makes 5 Major Moves to Expand Its AI Portfolio