Latest Industry Professional News

Contact Center & Omnichannel​

Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case

Contact Center & Omnichannel​

Everise Neutralizes Foreign Contact Center Agent Accents with AI, the Latest BPO of Many

Customer Engagement Platforms

Google Takes on Deepfakes with a New “Know Your Customer” Innovation

Customer Analytics & Intelligence

What’s New in Digital Experience Platforms, and What’s Coming?

CRM & Customer Data Management

The Ultimate Zoho Career Guide for 2025: Jobs, Salaries, & Certifications

Event News

Deadline Extension! CX Awards 2025 Entries Are Now Open Until May 27

Contact Center & Omnichannel​

HMRC Invites Proposals for Its $670MN CCaaS Mega-Contract

CRM & Customer Data Management

Salesforce Introduces Agentforce for Financial Services

Customer Engagement Platforms

Google Kills the Checkout Page, Reimagines Online Commerce Experiences

Contact Center & Omnichannel​

Zendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally Available

CRM & Customer Data Management

SAP Sapphire 2025: The Top 10 Announcements

Contact Center & Omnichannel​

Klarna Isn’t Backing Down from AI in Customer Service; It’s Getting Smarter About It

Customer Analytics & Intelligence

How Big Is the Digital Experience Platform (DXP) Market? An Inside Look

Event News

CX Awards Deadline is Fast Approaching – May 23rd

Contact Center & Omnichannel​

Zoom and ServiceNow Deliver the Deepest CCaaS-CRM Integration Yet

Big CX Update

PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse