Home → Archives for Anwesha Roy
Customer Data Platform
Increase Sales Revenues by Automation
Contact Center
A Guide to Building Winning Customer Relationships
Loyalty Management
Understanding the Promise to Pay Metric
Boosting Cross-Selling Opportunities
Identifying Contact Centre Poor Business Processes
6 Steps for Reducing Attrition in Your Contact Centre
8+1 Tips for Lowering Your Cost per Call
Contact Center Reviews
Poly Voyager 5200 Review: Perfect for on-the-go Users
Understanding Customer Intent in a Contact Centre
Your Guide to Managing Call Backs in a Call Centre
Voice of the Customer
Getting to Grips with VoC Analytics
What is Screen Analytics and What Tech Do You Need to Leverage it?
What is Predictive Behavioural Routing and How Can it Benefit CX?
What is Predictive Analytics and How Does it Work?
Can Contact Centres Take Card Payments Over the Phone?
Using Real-Time Analytics to Handle Unhappy Customers at Your Contact Centre
