Home → Archives for Anwesha Roy
Customer Data Platform
Real-Time Analytics Can Help Flag and Address Script Non-Compliance
Contact Center
Agent Help in a Call Centre
Can Real-Time Analytics Identify Cross-Selling and Up-Selling Opportunities?
Guide to Back Office Analytics for Better Customer Experiences
Understanding Desktop Analytics and Why it is Crucial to your Contact Centre
Conversational AI
A Guide to Real-Time Speech Analytics for Contact Centres
Best Practices Guide to Multi-Channel Contact Centre Analytics
What is Historical Speech Analytics and How do You Utilise it?
A 3-Minute Guide to Real-Time Call Monitoring and In-call Coaching
How to Measure Customer Satisfaction in a Contact Centre
How to Identify and Handle Problem Callers in Your Contact Centre
Ensuring Script Adherence in a Contact Centre
A Quick Guide to Assessing Agent Training Requirements
What is Call Scripting and How Does it Work?
A Guide to Taking Verbal Contracts in a Contact Centre
How to Integrate Social Media into Your CX Strategy
