Home → Archives for Anwesha Roy
Conversational AI
Ways Speech Analytics Can Improve Knowledge Management for Contact Centres
Contact Center
Using Web Callbacks for Efficient Customer Service
Workforce Engagement Management
How to Boost Agent Productivity Using Workforce Optimisation
Five Reasons to Transition to a WFO Solution in 2021
How to Leverage Data from Speech Analytics
Benefits of Using a Speech Analytics Tool for Customer Support Agents
Can WFO Boost Your Customer Satisfaction Scores?
Can Callback Systems Improve Your CX Quality?
How to Improve EX Using WFO
A Breakdown of Speech Analytics Vocabulary
8 Workforce Optimisation Trends to Watch in 2021
A Quick Guide to Speech Analytics Integration
Keeping Customers Happy and Entertained in Call Queues
Why Do Customers Hate Call Queues?
The True Cost of PCI DSS Compliance (Why it’s Worth It)
How Tokenisation Secures Contact Centre Payments in 2021
