Charlotte Simms

CRM & Customer Data Management

eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines

Customer Analytics & Intelligence

Capacity Tackles Contact Center Voice Cloning Attacks with Anti-Spoofing Tech 

Customer Analytics & Intelligence

Deepgram Introduces Nova-3 to “Transform” Customer Service Transcription

Contact Center & Omnichannel​

Deepgram’s Shortcut Beckons the Future of Personalized AI Assistants