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Contact Center
Qualtrics Launches New Agent-Assist Tools for Contact Centres
UJET Integrates Its CCaaS Platform with Microsoft Teams
Customer Data Platform
LeapXpert Launches Compliance Solution for iMessage
Cresta Selects AI Heavyweight as New CEO
CRM
Meta Expands WhatsApp Customer Buying Journeys into Singapore
Gartner Reveals Most Valuable Tech in Customer Service
BT Launches CCaaS Package with ServiceNow
Conversational AI
Sabio Enters the Interaction Analytics Space
HORISEN Adds ChatGPT to Its Business Messenger Platform
Cisco AppDynamics and ThousandEyes Form New Integration
‘Customer Obsessed’ 8×8 Ends Year on a High
RingCentral Exceeds Q1 Expectations with $534m Sales
Voice of the Customer
Vonage Survey Reveals Latest SMB Consumer Expectations
Salesforce Collaborates with Accenture on Generative AI
BT Now Offers Five9’s Intelligent CX Platform
Five9 Achieves Record Quarterly Earnings Results
