James Stephen

Customer Data Platform

Bayview Resolves Customer Issues for the Silent 82 Percent

Contact Center

Verint Introduces New Security and Compliance Bot

Customer Data Platform

The Anypoint Code Builder for Salesforce Is Now Available

Voice of the Customer

Qualtrics and WorkJam Partner on Frontline Insights Solution

Customer Data Platform

UiPath’s New Autopilot Turns Paper Documents Into Automation Apps

Contact Center

Kore.ai Releases a Conversational IVR for the Genesys Cloud CX Platform

Voice of the Customer

Qualtrics Lays Off 14 Percent of Its Workforce

CRM

SugarCRM Releases Generative AI Capabilities for Midmarket CRM

Contact Center

MTN Cuts Its Contact Volumes by 40 Percent After Deploying the Genesys Cloud CX Platform

Customer Data Platform

Salesforce Goes Deeper on Sustainable Tech Development with Ferrovial and NTT DATA

Contact Center

Talkdesk Endures Third Round of Layoffs in 14 Months

Customer Data Platform

SAP Launches Generative AI Copilot “Joule”

Contact Center

NICE Introduces New Integration Hub, Makes CXone Available on Azure

Customer Data Platform

Amazon Pledges to Invest $4BN in Anthropic, Becomes Its Primary Cloud Provider

Contact Center

Cirrus Becomes the Latest CX Vendor to Launch a Copilot

Contact Center

ServiceNow Augments Its Customer Service Management Platform with GenAI