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Kieran Devlin is a technology journalist based in Edinburgh. Formerly a football and music journalist, he is fascinated about the future of work and the technology at its centre
Big CX Update
Big CX Update: Genesys
CX Trends
How AI Assistance Can Help Your Business’ CX Proposition
CX TV
Big CX Update: MiaRec
Big CX Update: babelforce
Big CX Update: ComputerTalk
Big CX Update: Cyara
Customer Analytics & Intelligence
Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9
Dialpad Expands AI Capabilities with Google Cloud Partnership
Contact Center & Omnichannel
Microsoft Invests in Builder.ai to Streamline Business App Development
Big CX News from Avaya, Salesforce, Slack and Gartner