Andrew McInnes, VP of Americas at Genesys, joins Kieran Devlin of CX Today for the latest in our Big CX Update Series.
In this session, we cover the following topics:
- The impact of Genesys’ acquisition of Pointillist in late 2021 to build its innovations in the customer journey
- The story so far in optimizing that journey
- What the next 12 months (and beyond) hold for Genesys
Are you looking to improve your contact center’s efficiency and deliver a seamless customer journey across multiple channels? Join Genesys and Verizon on July 20th for a live session on how to use experience orchestration and the cloud to transform your contact center. Register now.
To view the rest of our Big CX Updates, click here.
