Rebekah Carter

Contact Center & Omnichannel​

Amazon Connect Vs Google Contact Centre AI 

Event News

Announcing the 2022 CX Awards 

Contact Center & Omnichannel​

Cisco Webex Contact Centre vs. Avaya OneCloud CCaaS 

Contact Center & Omnichannel​

Verint Customer Engagement vs NICE CX One  

Contact Center & Omnichannel​

Verint Predictive Experience Review: Predictive Insights 

Contact Center & Omnichannel​

NICE Real-Time Speech Analytics Review: Faster Performance

Contact Center & Omnichannel​

Content Guru vs Genesys: Cloud Contact Centre Options 

Contact Center & Omnichannel​

8×8 Contact Centre vs Genesys Multicloud CX 

Contact Center & Omnichannel​

HubSpot Conversations Review: Personalised Chat 

CRM & Customer Data Management

ActiveCampaign vs HubSpot: Choosing Your CRM 

CRM & Customer Data Management

Freshworks FreshSales CRM Mobile Review: Data Access Offline 

Contact Center & Omnichannel​

Verint Unified Voice (VoC) Review: Omni-Channel Insights

Contact Center & Omnichannel​

Talkdesk Guardian Review: Mitigating Risk

Contact Center & Omnichannel​

NICE Enlighten XO Review: Digital Customer Experience 

Contact Center & Omnichannel​

Microsoft Power BI Review: Business Clarity 

Contact Center & Omnichannel​

Zoho Desk Review: Omni-Channel Service