Home → Archives for Rhys Fisher
Customer Analytics & Intelligence
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
Contact Center & Omnichannel
Happy Agent = Happy Customer: Why More Contact Centers Are Focusing on the Agent Experience
Cisco Live San Diego 2025: Top 3 Takeaways
NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government
Workforce Engagement Management
Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots
CRM & Customer Data Management
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case
Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
The SequenceShift Experience: A Smarter Way to Deploy CX
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
CX Gets Vertical: Why Retail-Specific Solutions Are the Future
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
The Microsoft Layoffs: What Aren’t They Telling Us About AI?
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
