Rhys Fisher

Latest Stories from Rhys Fisher

Two podiums on a stage highlighted by spotlights, ready for a debate or presentation in a dimly lit auditorium.

CRM

Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate

Puzzle conflict pieces failure puzzle pieces confusion contrasts

CRM

Microsoft & SAP Make Copilot & Joule Co-Operative

first move in chess. White starts the game. man's hand holds a pawn over a chessboard

Contact Center

AWS Enables Proactive and Personalized Campaigns Through Amazon Connect

Metaverse technology Hand of robot and human connected

Contact Center

Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’

Concept of business growth,profit, development and success. Young plants increase on sunny background.Growing money,finance and investment.

Contact Center

The New Cisco Webex Enjoys a “Solid Growth” Quarter: Is Its Strategy Pivot Paying Off?

save us out from the darkness

Contact Center

NICE Has Displaced 45+ Competitive CCaaS Deployments for “Leading Brands” This Year

Big CX News

Contact Center

The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk

Two hands in business suits pulling on a rope, symbolize conflict, business problems, teamwork problem

CRM

Shopify Rules Out a CRM Push After Salesforce Beef

Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market

Contact Center

Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market

network diagram showing many people Generative AI

CRM

Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand

Vineyard

Contact Center

Uncorking the Secrets Behind Jackson Family Wine’s Digital CX Transformation

Science lab setup with microscopes and beakers, back to school science class, hands-on experiments

CRM

Zendesk Continues to Experiment with New Pricing Strategies

Big CX News

Contact Center

The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify

Unemployed individuals standing in line at a job fair, hoping for employment opportunities. Concept of job loss and financial insecurity. Generative Ai

CRM

Freshworks Reports “Strong” Growth, Then Lays Off 13% of Its Employees

hand holding casino games chips and cards.

CRM

HubSpot’s Pricing Gamble Pays Off. Should Others Follow?

Scam, Hacker, Fraudulent online, Personal Data Protection, Identity theft concept, Businessman Being deceived the Internet To steal personal information, Call, Email, credit card and ID card Number

Contact Center

Five9 & Pindrop Announce an “Industry-First” Native Integration

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