Home → Archives for Rhys Fisher
Contact Center & Omnichannel
Future-Ready Agents: Visual Intelligence in Contact Center Training
Big CX News from Zendesk, Genesys, Microsoft & Accenture
CRM & Customer Data Management
The Forrester Wave for CRM Software 2025: Top Takeaways
Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution
Agents Are Burned Out – Calabrio’s CEO Has a Plan
Uncategorized
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
Accenture Claims “Customer Service Is on the Brink”
How XCALLY Is Making AI Work in the Real World of CX
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Customer Analytics & Intelligence
Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents
Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How
ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools
How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers
Genesys Brings New AI Solutions to Contact Center Supervisors
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
