Rhys Fisher

Latest Stories from Rhys Fisher

A close-up of stacks of poker chips on a green felt table, with a player's hands in the background.

Contact Center

Talkdesk Goes All in on AI Agents, Promises “Autonomous, Hyper-Personalized” CX

Group of people interact with a futuristic digital touchscreen, engaging with a glowing virtual interface of a smart city.

Contact Center

NICE Revamps CXone Mpower, Delivers Automation Across the Entire CX Journey

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CRM

Salesforce CEO Keeps Taking Potshots at Microsoft Copilot: Why?

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Workforce Engagement Management

Calabrio Brings WFM to the Microsoft Dynamics 365 Contact Center

Human brain connected to artificial intelligence network showing concept of consciousness

Contact Center

Vonage Promises to Simplify the Agent Experience with an “Intelligent” Contact Center Workplace

Huge crowd of people

Contact Center

Genesys Delivers AI-Powered Self-Service Capabilities to 34 Million Healthcare Customers

CRM

The State of Customer Experience Technology in 3 Statistics

The arrow is carefully stuck into this ten, indicating the accuracy of the hit. You can see a bright round target in the background, with clearly defined rings showing the different zones for assessin

CRM

Salesforce Targets Insurance Sector with Latest AI Release

Hacker Exposes Zendesk Security Flaw

CRM

Hacker Exposes Zendesk Security Flaw, Accesses Confidential Customer Info

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Conversational AI

Mitel Launches GenAI-Powered Speech Analytics Platform

Big CX News

Contact Center

Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle

Contact Center

The State of CX 2024 Report: Key Takeaways

Mapping the Digital Landscape, China and India in the Asian Network of Connectivity, High-Speed Data Transfer, and Cyber Technology for Information Exchange and Telecommunication

Contact Center

Vodafone Idea Teams Up with Genesys to Launch CCaaS Platform

A robot efficiently working as a call center agent in a minimalistic, clean office environment, highlighting the integration of AI in modern customer service.

CRM

Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service

Innovation for protection from digital cybercrime. Businessman fingerprint scan and biometric authentication, Concept of surveillance and security scan for digital cyber futuristic

Contact Center

AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance

Robot on a pink background

Conversational AI

Brands Must Embrace Voice Tech or Get Left Behind, Report Says

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