Home → Archives for Rhys Fisher
Contact Center & Omnichannel
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
CRM & Customer Data Management
Klaviyo Launches the “Only CRM Built for B2C”, Targets Customer Service Teams
Five9 Confirms Global Availability on the Google Cloud Marketplace
Work Smarter & Faster: ComputerTalk’s Innovative Approach to Contact Center AI
Krisp’s Game-Changer: Live Speech Translation That’s Reshaping Contact Centers
8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
Big CX News from Google, Cisco, HubSpot, & Pega
Customer Analytics & Intelligence
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
Sprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”
Big CX News from Zoho, Google, Cisco, & Salesforce
From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience
Salesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources Say
