Home → Archives for Rhys Fisher
Contact Center & Omnichannel
Scorebuddy’s CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)
CRM & Customer Data Management
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition
Zendesk Outlines Its Unique Pricing Strategy for AI Agents
New Virginia State Law Puts Real Guardrails on AI in Customer Support
AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect
Future-Ready Agents: Visual Intelligence in Contact Center Training
Big CX News from Zendesk, Genesys, Microsoft & Accenture
The Forrester Wave for CRM Software 2025: Top Takeaways
Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution
Agents Are Burned Out – Calabrio’s CEO Has a Plan
Uncategorized
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
Accenture Claims “Customer Service Is on the Brink”
How XCALLY Is Making AI Work in the Real World of CX
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Customer Analytics & Intelligence
Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents
