Rhys Fisher

Latest Stories from Rhys Fisher

Abstract hand holding credit card form lines and triangles, point connecting network on blue background. Illustration vector

CRM

HubSpot Introduces App Cards to End “Tab-Hopping” & “Context Switching”

Red carpet with barriers and velvet ropes.

Contact Center

Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits

Big CX News

Contact Center

Big CX News from Playvox, NICE, Nuance, Avaya, & Twilio

Customer relationship management (CRM) systems help businesses maintain detailed records of interactions with clients. By analyzing customer data companies can personalize their marketing

Customer Data Platform

The Forrester Wave for Customer Data Platforms 2024: Top Takeaways

A bull in black and white

CRM

Workbooks Promises “No Bullsh*t CRM”

Robots on yellow background. 4th industrial revolution automation concept. Robotic serviceman with screwdriver, creative design toys. Maintenance repair fix concept

Contact Center

Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud

Multiple rockets soar through the sky, leaving trails of smoke as they travel upwards

CRM

Genesys, Talkdesk, and Webex Among the ‘Launch Partners’ for Salesforce Foundations

Big CX News

Contact Center

Big CX News from Salesforce, NICE, Microsoft & Dubber

Digital Shopping Technology Ecommerce with Futuristic Online Cart on Circuit Board

Contact Center

Kore.ai Solutions Now Available in AWS Marketplace

Very cute robot with big eyes looking at money

Contact Center

How a Wrap Up Bot Saved One Contact Center $17MN a Year

Men in boxing gloves on black background

Conversational AI

Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism

Experience the power of merger: captivating visuals of business consolidation

Contact Center

Salesforce Set to Boost Voice Capabilities with Tenyx Takeover

a coconut cut in half

Conversational AI

Klarna is All in on AI, Plans to Slash Workforce in Half

Big CX News

Contact Center

Big CX News from Zendesk, Cisco, Oracle & Five9

Money printing machine. Factory creating money. Dollar bill printing - Banknotes in a printing machine. Economic inflation.

CRM

Oracle Announces Revenue-Boosting All-in-One CX Management Solution

piggy bank money coins saving in futuristic background

CRM

Zendesk Unveils “Industry First” Outcome-Based Pricing Model

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