Rhys Fisher

Contact Center & Omnichannel​

Big CX News from NiCE, OpenAI, Five9, & Microsoft

Contact Center & Omnichannel​

Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan

Contact Center & Omnichannel​

How AI Is Revolutionizing Modern Contact Centers

Contact Center & Omnichannel​

Why Contact Center Technology Decisions Go Wrong and How to Get Them Right

CRM & Customer Data Management

ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring

CRM & Customer Data Management

HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities

Contact Center & Omnichannel​

Why CX Leaders Are Tired of AI That Doesn’t Work

Contact Center & Omnichannel​

Big CX News from SAP, ServiceNow, OpenAI & Zoom

Contact Center & Omnichannel​

Vodafone’s New “Just Ask Once” Feature Is a Step Toward Single-Channel Customer Service

CRM & Customer Data Management

Is Salesforce the CRM Villain of 2025?

CRM & Customer Data Management

ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports

Contact Center & Omnichannel​

Microsoft Leans on MCP as Dynamics 365 Gets Smarter

CRM & Customer Data Management

Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing

Contact Center & Omnichannel​

Microsoft Boosts Contact Center Reliability with a New Desktop App

Contact Center & Omnichannel​

AI That Supports, Not Replaces: Rethinking Agent Assistance

Contact Center & Omnichannel​

Zoom’s New-Look AI Companion Reveals Its Broader Ambitions