Home → Archives for Rhys Fisher
Customer Analytics & Intelligence
Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”
CRM & Customer Data Management
What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release
Contact Center & Omnichannel
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
The Role of Acoustic Technology in the Modern Contact Center
Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective
LinkedIn Sued for Allegedly Using Customer Data to Train AI
Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
Transforming Contact Centers with AI: Insights and Innovations
Big CX News from Microsoft, ServiceNow, Cisco, & Verint
Cisco Outlines Its “Internet of Agents” Vision
AWS Offers a 60-Day Free Trial of Amazon Connect Contact Lens
Zendesk’s Infrastructure Is Being Exploited by Phishing & “Pig Butchering” Scams
Uncategorized
Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”
ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”
Zoom Empowers Contact Center Agents with Dynamics Guides & Suggested Answers
