Rhys Fisher

Contact Center & Omnichannel​

Microsoft Announces Multilingual Contact Center Voice Agents

Contact Center & Omnichannel​

44% of Service Leaders Explored a Customer-Facing GenAI Voicebot in 2024

Contact Center & Omnichannel​

Genesys Reaches $1.8BN in Annual Recurring CCaaS Revenues

Contact Center & Omnichannel​

Big CX News from Salesforce, HubSpot, Microsoft & Five9

Contact Center & Omnichannel​

30% of Fortune 500 Will Embrace Single-Channel Customer Service by 2028, Gartner Predicts

Contact Center & Omnichannel​

QA Automation – How Far Can We Push AI?

CRM & Customer Data Management

Loop Acquires Wonderment, Brings Two Close Shopify Partners Together

Contact Center & Omnichannel​

Five9 Adds to Its Board, Appeases Investor That Reportedly Wants It to Sell Up

Customer Analytics & Intelligence

Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App

CRM & Customer Data Management

HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities

Contact Center & Omnichannel​

Meet SequenceShift, the Unsung Hero Helping Amazon Connect Users Protect Their Customer Data

CRM & Customer Data Management

Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”

Customer Analytics & Intelligence

Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift

Uncategorized

Developing a Successful VoC Strategy: 3 Lessons from Belron

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zoom, Twilio, & IBM

Contact Center & Omnichannel​

Twilio Previews New AI Assistants for Customer-Facing Teams