Rhys Fisher

Contact Center & Omnichannel​

Big CX News from Salesforce, Zoom, Talkdesk & Five9

Contact Center & Omnichannel​

AI Won’t Kill the Customer Service Agent – At Least Not Yet

Customer Analytics & Intelligence

Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them

Contact Center & Omnichannel​

Happy Agent = Happy Customer: Why More Contact Centers Are Focusing on the Agent Experience

Customer Analytics & Intelligence

Cisco Live San Diego 2025: Top 3 Takeaways

Contact Center & Omnichannel​

NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government

Workforce Engagement Management

Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots

CRM & Customer Data Management

Big CX News from Salesforce, HubSpot, Adobe, & Everise

Customer Analytics & Intelligence

Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load

Contact Center & Omnichannel​

Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case

Contact Center & Omnichannel​

Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems

Contact Center & Omnichannel​

The SequenceShift Experience: A Smarter Way to Deploy CX

Contact Center & Omnichannel​

Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft

Contact Center & Omnichannel​

CX Gets Vertical: Why Retail-Specific Solutions Are the Future

Customer Analytics & Intelligence

Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition

Customer Analytics & Intelligence

The Microsoft Layoffs: What Aren’t They Telling Us About AI?