Rhys Fisher

Latest Stories from Rhys Fisher

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CRM

Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand

Vineyard

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Uncorking the Secrets Behind Jackson Family Wine’s Digital CX Transformation

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CRM

Zendesk Continues to Experiment with New Pricing Strategies

Big CX News

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The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify

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CRM

Freshworks Reports “Strong” Growth, Then Lays Off 13% of Its Employees

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CRM

HubSpot’s Pricing Gamble Pays Off. Should Others Follow?

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Five9 & Pindrop Announce an “Industry-First” Native Integration

Bankruptcy Chapter 15

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Afiniti Files for Bankruptcy, A Warning to the AI CX Industry

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Sprinklr Appoints Rory Read as CEO, Scraps Its Co-CEO Strategy

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8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal

Magnet for your customers

CRM

Shopify Brags About Poaching “Hundreds” of Salesforce Customers, Salesforce Claps Back

Fork in the Road Path Decision Choice Division Unify Divergence Convergence Right Wrong Road Less Traveled Crossroad Opportunity Dilemma Business Decision Transition Change Unification Right Wrong

CRM

Microsoft Is Phasing Out Its Customer Service Hub (CSH) App

Big CX News

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The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems

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CRM

HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ

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CRM

Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions

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Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities

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