Rhys Fisher

Latest Stories from Rhys Fisher

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Customer Data Platform

Twilio Sued for Allegedly Collecting Customer Data Without Consent

Macy's Storefront

CRM

Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience

Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success - CX Today News

Contact Center

Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success

An elegant classical music concert, orchestra in full performance, audience captivated, in a grand historic theater.

Contact Center

Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities

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Conversational AI

Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai

Big CX News

Contact Center

Big CX News from Five9, NICE, Oracle & Webex

A glowing digital tree with glowing branches and roots

Contact Center

Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX

Business woman recording the conversation with customers. Customer service landing page. Concept of online customer support, telemarketing, consulting, call center and assistance.

Contact Center

Calabrio Enhances Call Recording Capabilities for Superior Webex Integration

Black and white hands holding a phone with a chat. Vector illustration in a modern collage style

Contact Center

Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution

digital map of south east asia concept of global network and connectivity data transfer and cyber technology business exchange information and telecommunication

Contact Center

Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia

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Customer Data Platform

A CX Emergency: NICE and AT&T Team Up to Support Emergency Communications Centers

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Contact Center

Puzzel Boosts AI Capabilities with SupWiz Acquisition

Customer Relationship Management ,Businessman hold of global structure , Data exchanges development. customer service, social media, digital marketing

Customer Data Platform

The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways

Big CX News

Contact Center

Big CX News from Pega, Microsoft, Kore.ai, & Bird

Blue closed sign in the window of a shop displaying the message

Contact Center

UK Council Cuts Contact Center Opening Times, Sees CSAT Surge

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Contact Center

Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”

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