Home → Archives for Rhys Fisher
CX TV
Call and Contact Centre Expo 2024: A Preview
Customer Analytics & Intelligence
IBM Introduces an Orchestration Tool to “Supervise” AI Agents
Contact Center & Omnichannel
8×8 Reveals New Branding & Reinvigorated CX Focus
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
Uncategorized
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms
CRM & Customer Data Management
Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate
Microsoft & SAP Make Copilot & Joule Co-Operative
AWS Enables Proactive and Personalized Campaigns Through Amazon Connect
Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’
The New Cisco Webex Enjoys a “Solid Growth” Quarter: Is Its Strategy Pivot Paying Off?
NICE Has Displaced 45+ Competitive CCaaS Deployments for “Leading Brands” This Year
The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk
Shopify Rules Out a CRM Push After Salesforce Beef
Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market
Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand
