Rhys Fisher

Latest Stories from Rhys Fisher

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CRM

HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ

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CRM

Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions

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Contact Center

Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities

Big CX News

Contact Center

The Latest BIG News from Cisco, Salesforce, NICE & Genesys

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Conversational AI

Forrester Report Predicts GenAI Will “Displace 100,000” Agents

Boy on tin can phone listening to curious good news

Voice of the Customer

InMoment Targets Customer Feedback with new AI Active Listening Agents

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Contact Center

Freshworks Launches “Uncomplicated” AI Agent That Can Be “Deployed in Minutes”

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Contact Center

WebexOne 2024: Cisco Announces Slew of AI Agent Innovations for Webex Contact Center

IPO initial public offering letter word on wooden cube stock market company initial public offering listing concept

Contact Center

Genesys Is Going Public, Is AI the Key?

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Contact Center

Talkdesk Goes All in on AI Agents, Promises “Autonomous, Hyper-Personalized” CX

Group of people interact with a futuristic digital touchscreen, engaging with a glowing virtual interface of a smart city.

Contact Center

NICE Revamps CXone Mpower, Delivers Automation Across the Entire CX Journey

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CRM

Salesforce CEO Keeps Taking Potshots at Microsoft Copilot: Why?

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Workforce Engagement Management

Calabrio Brings WFM to the Microsoft Dynamics 365 Contact Center

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Contact Center

Vonage Promises to Simplify the Agent Experience with an “Intelligent” Contact Center Workplace

Huge crowd of people

Contact Center

Genesys Delivers AI-Powered Self-Service Capabilities to 34 Million Healthcare Customers

CRM

The State of Customer Experience Technology in 3 Statistics

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