Rhys Fisher

Latest Stories from Rhys Fisher

Big pile of scrap metal.

Conversational AI

30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts

Big CX News

CRM

Big CX News from NICE, Salesforce, Gamma & SAP

butterfly on flower

CRM

Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process

CX All-Stars Generative AI Reigns Supreme in 2024 - CX Today News

Event News

CX All-Stars: Generative AI Reigns Supreme in 2024

Gamma Rolls Up BrightCloud, Targets Enterprise CX Expansion - CX Today News

Contact Center

Gamma Rolls Up BrightCloud, Targets Enterprise CX Expansion

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Contact Center

Vonage Boosts Voice Platform with AI-Powered SIP Capabilities

Customer Service Rep Talking AI Illustration

Contact Center

Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers

System hacked alert after cyber attack on computer network. compromised information concept. internet virus cyber security and cybercrime.

CRM

UK Teenager Accused of Hacking Twilio, LastPass, & Mailchimp Arrested

Wooden Gavel on Cash Pile Legal Concept

Voice of the Customer

Court Approves SAP’s $12.5BN Qualtrics Sale, Dismisses Stockholders’ Conflict Claims

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Contact Center

AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition

Blonde male mannequin corporate employees in office hallway all dressed in the same indistinguishable suit and red tie with plastic personalities and fake smiles.

Conversational AI

Sinister or Revolutionary? A Japanese Supermarket Chain Is Using AI to Monitor Staff Smiles

Big CX News

Contact Center

Big CX News from Google, HubSpot, Salesforce, & Kore.ai

communicating with a chat bot. Concept of a personal assistant with artificial intelligence

CRM

Sinch Announces Fresh AI Capabilities for its CPaaS Solution

CX All-Stars Leaders Choose Their Business Heroes - CX Today News

Event News

CX All-Stars: Leaders Choose Their Business Heroes

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Contact Center

RingCentral & Vodafone Combine to Launch Extended Business CCaaS Offering

Broken robot with 500 Internal Server Error http status code message. Website is down concept. SEO and Backend terms

CRM

Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”

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