Rhys Fisher

Contact Center & Omnichannel​

Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028

Customer Analytics & Intelligence

NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents

Contact Center & Omnichannel​

Big CX News from Microsoft, Google, Salesforce, & Zendesk

Customer Analytics & Intelligence

Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents

Customer Analytics & Intelligence

Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents

CRM & Customer Data Management

Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year

Contact Center & Omnichannel​

Big CX News from Salesforce, Zoho, NICE, & Dialpad

Contact Center & Omnichannel​

NICE Lands $100MN+ Deal with Europe’s Largest Contact Center

CRM & Customer Data Management

Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce

Contact Center & Omnichannel​

ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX

Contact Center & Omnichannel​

Why Agentic AI Isn’t Always the Answer

Contact Center & Omnichannel​

Cyber Acoustics Declares War on Outdated Headsets with Agent Assist

Contact Center & Omnichannel​

Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service

Contact Center & Omnichannel​

Klarna Grapples with AI-Led Customer Service, Pivots to an “Uber Type of Setup”

Contact Center & Omnichannel​

Security in the Age of Omnichannel and AI Contact Centers: How ComputerTalk Ensures Data Protection Across All Touchpoints

Contact Center & Omnichannel​

Navigating Compliance: How to Stay Ahead of Contact Center Privacy Regulations with ComputerTalk’s Solutions