Rhys Fisher

Latest Stories from Rhys Fisher

Purple paper card written pay as you go hanging on clothes line against yellow background.

Contact Center

Samsung Taps AWS for CCaaS, Cites Pricing Clarity as a Core Contract Winner

CX All-Stars Leaders Reveal Their Biggest Business Mistakes - CX Today News

Event News

CX All-Stars: Leaders Reveal Their Biggest Business Mistakes

A person climbing stairs sketched by a giant pencil, each step labeled with a milestone, representing the path of progress

Contact Center

Amazon Connect Boosted by Step-by-Step Guide Enhancement

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024

Contact Center

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024

Big CX News

CRM

Big CX News from AWS, Snapchat, Sprinklr & IBM

snapchat app logo on the smartphone screen in hand.

CRM

Snapchat and Sprinklr Team Up to Help Brands Target Younger Customers

Target store entrance the early morning

Conversational AI

Target Announces “Transformative” GenAI Chatbot for Team Members

Gavel on legal documents representing resolution of employment law case. Concept Employment Law, Legal Resolution, Gavel, Legal Documents, Justice

Contact Center

IBM & Kyndryl Sued for Age Discrimination…Again

New York, United States - 7 November 2020: JD Sports app store logo on phone screen, Illustrative Editorial

Contact Center

JD Sports Leverages Airship Enhancements to Elevate Mobile App CX

Pastel pink piggy money coins saving, financial investment and budget concept, money in the bank deposit and growth, pig hd

Conversational AI

Zendesk Targets “Essential” AI Startups with Global VC Arm

Big CX News

Contact Center

Big CX News from Salesforce, Microsoft, BT & ServiceNow

Silhouette Of Hooded Criminal Hacking Computer On Binary Code Background - Cyber Crime Concept

Loyalty Management

Alleged Hacking Group Leader Behind Twilio, LastPass, & Mailchimp Breaches Arrested

McDonald's logo and drive thru sign at the entrance of McDonald's building

Conversational AI

McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?

An AI chatbot communicates with a tablet user in a cyberpunk setting, featuring shades of purple and blue.

Conversational AI

RingSense Receives “Significant” Sales Performance Enhancements

Big CX News

Conversational AI

Big CX News from NICE, Genesys, Pega, & Sanas

Man stuck in the middle of maze. Confused male blocked in round labyrinth.

Customer Data Platform

Contentsquare Launches New Analytics Platform in Bid to “Eliminate” Data Silos

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