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Tony Blair Wants “AI Doctors” and Chatbots to Save the NHS
TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool
Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds
Big CX News from NICE, Zendesk, Meta & Five9
NICE Names Scott Russell as New CEO, Posts Strong Q2 Numbers
Auto Trader: Lessons in Integrating a New CCaaS Platform
Voice of the Customer
President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’
CRM
Zendesk Teams with Meta to Launch Customer Messaging App
Customer Data Platform
Twilio Sued for Allegedly Collecting Customer Data Without Consent
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success
Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities
Conversational AI
Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai
Big CX News from Five9, NICE, Oracle & Webex
Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX
Calabrio Enhances Call Recording Capabilities for Superior Webex Integration
