Rhys Fisher

Latest Stories from Rhys Fisher

Futuristic online shopping technology digital payment from mobile phone. generative ai

Conversational AI

Talkdesk Reveals Fresh GenAI Capabilities for Retail Users

Close up of business people negotiating a contract and shaking hands in agreement during a meeting

Contact Center

Verint Scores $13 Million Deal with Fortune 25 Brand

Innovative doctor using advanced artificial intelligence technology to improve mental health care and enhance awareness.

Contact Center

NICE Launches the “World’s First & Only CX-Aware AI Platform”

Twilio Interoperability

Customer Data Platform

Twilio Offers Organizations a “Real-Time, Unified” View of Their Customers with New Launches

Woman hands holding or giving something big like bag or gift box over pink background

Contact Center

Introducing Creovai: Formerly Tethr & Awaken Intelligence

A robotic arm precisely drawing blueprints for a new product design.

Conversational AI

Pega Releases Its GenAI Blueprint 2.0, Gives Enterprises More Generative AI Choice

A robot hand and a piggy bank

Contact Center

Verint Raises Guidance as Customers Consume More Bots

BANDAR SERI BEGAWAN,BRUNEI - JULY 25TH,2018 : A male hand holding smartphone with Whatsapp Business apps on an android Google Play Store

Contact Center

Meta Announces New WhatsApp AI Capabilities, Promises to “Get Business Done”

London UK concept of future technology 5G network. Generated AI

Contact Center

Salesforce Targets UK Market – Announces AI Center & Data Cloud on Hyperforce

Big CX News

Contact Center

Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot

cybersecurity service concept of motherboard and safety authentication network or AI regulation laws with login and connecting.

Customer Data Platform

HubSpot Announces Sensitive Data Tools for Smart CRM Users

Hands reaching for a globe

CRM

Zoho Unveils CRM for Everyone, Promises “True Democratization”

Person falls short in attempting to jump gap between cliffs

Conversational AI

Webex Announces New AI Features, Targeting CX and EX Shortcomings

Talkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”

Conversational AI

Talkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”

Diversity, community collaboration and holding hands in air strong together or racial empowerment march. Peace protest, trust teamwork and friendship help or friends, group or support human

CRM

SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment

Big CX News

CRM

Big CX News from AWS, NICE, & Salesforce

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