Rhys Fisher

Contact Center & Omnichannel​

NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government

Workforce Engagement Management

Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots

CRM & Customer Data Management

Big CX News from Salesforce, HubSpot, Adobe, & Everise

Customer Analytics & Intelligence

Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load

Contact Center & Omnichannel​

Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case

Contact Center & Omnichannel​

Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems

Contact Center & Omnichannel​

The SequenceShift Experience: A Smarter Way to Deploy CX

Contact Center & Omnichannel​

Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft

Contact Center & Omnichannel​

CX Gets Vertical: Why Retail-Specific Solutions Are the Future

Customer Analytics & Intelligence

Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition

Customer Analytics & Intelligence

The Microsoft Layoffs: What Aren’t They Telling Us About AI?

Contact Center & Omnichannel​

Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028

Customer Analytics & Intelligence

NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents

Contact Center & Omnichannel​

Big CX News from Microsoft, Google, Salesforce, & Zendesk

Customer Analytics & Intelligence

Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents

Customer Analytics & Intelligence

Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents