Rhys Fisher

Latest Stories from Rhys Fisher

There are two roads to success or failure in your career and target based on your select choice.

Workforce Engagement Management

Calabrio Confirms CEO Exit, Releases New QA Tools

The stranded cable is damaged. Very slow internet connection.

CRM

Salesforce Backs Out of Informatica Deal, Reports

Big CX News

CRM

Big CX News From Salesforce, Microsoft, Zendesk, & Vonage

Closeup image of a woman making thumbs down hands sign

CRM

Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”

three hands holding piece of jigsaw puzzle on cityscape background. business partnership concept. business matching.

CRM

Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements

judge or auction Gavel on a wood block in courtroom, dark background

Voice of the Customer

Eir Blasted as a “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws

Price wording on increasing wooden block on coins stacking and red growth arrow for product price increase from inflation economy concept.

CRM

Microsoft Dynamics Products Will Cost Up to 16.7% More from October

HubSpot CEO Doubles Her Pay to the Tune of $25.9m

CRM

HubSpot CEO Doubles Her Pay to the Tune of $25.9m

A scientist looking at an AI screen

Contact Center

Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”

Stack of Amazon Prime packages. woman shopping online at Amazon Prime Day. Distance, home and online shopping

Loyalty Management

What Has Amazon Done to Change Customers’ Delivery Expectations?

Big CX News

CRM

Big CX News From Google, HubSpot, SAP, & Five9

A well dressed man and woman smiling as they as they walk down steps of a courthouse building. Could be business or legal professionals.

CRM

Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government

Paradigm shift technology to new business level, control or shifting speed for company growth, transformation and disruption concept, businessman team

Conversational AI

Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations

Futuristic Robot Pilot in Cockpit Overseeing Automated Flight Controls

Contact Center

Intercom Launches Fin AI Copilot – Promises Efficiency Gains

the robot's hand touches the human hand on a black background. the concept of helping artificial intelligence to people. development of AI technologies and robotics.

Contact Center

Gartner Warns Against Using AI to Replace Human Agents

Managing a Multi-OEM Contact Center The Challenges & Solutions - CX Today News

Contact Center

Managing a Multi-OEM Contact Center: The Challenges & Solutions

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