Rhys Fisher

Latest Stories from Rhys Fisher

3D male hand muscles connected dots low poly wireframe. Polygonal physical strength, bodybuilder, athlete body mesh art vector illustration. Human power

Workforce Engagement Management

Calabrio Brings WFM to the Microsoft Dynamics 365 Contact Center

Human brain connected to artificial intelligence network showing concept of consciousness

Contact Center & Omnichannel​

Vonage Promises to Simplify the Agent Experience with an “Intelligent” Contact Center Workplace

Huge crowd of people

Contact Center & Omnichannel​

Genesys Delivers AI-Powered Self-Service Capabilities to 34 Million Healthcare Customers

CRM & Customer Data Management

The State of Customer Experience Technology in 3 Statistics

The arrow is carefully stuck into this ten, indicating the accuracy of the hit. You can see a bright round target in the background, with clearly defined rings showing the different zones for assessin

CRM & Customer Data Management

Salesforce Targets Insurance Sector with Latest AI Release

Hacker Exposes Zendesk Security Flaw

CRM & Customer Data Management

Hacker Exposes Zendesk Security Flaw, Accesses Confidential Customer Info

Microphone with waveform on white background, broadcasting or podcasting banner

Contact Center & Omnichannel​

Mitel Launches GenAI-Powered Speech Analytics Platform

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle

Contact Center & Omnichannel​

The State of CX 2024 Report: Key Takeaways

Mapping the Digital Landscape, China and India in the Asian Network of Connectivity, High-Speed Data Transfer, and Cyber Technology for Information Exchange and Telecommunication

Contact Center & Omnichannel​

Vodafone Idea Teams Up with Genesys to Launch CCaaS Platform

A robot efficiently working as a call center agent in a minimalistic, clean office environment, highlighting the integration of AI in modern customer service.

CRM & Customer Data Management

Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service

Innovation for protection from digital cybercrime. Businessman fingerprint scan and biometric authentication, Concept of surveillance and security scan for digital cyber futuristic

Contact Center & Omnichannel​

AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance

Robot on a pink background

Customer Analytics & Intelligence

Brands Must Embrace Voice Tech or Get Left Behind, Report Says

Abstract hand holding credit card form lines and triangles, point connecting network on blue background. Illustration vector

CRM & Customer Data Management

HubSpot Introduces App Cards to End “Tab-Hopping” & “Context Switching”

Red carpet with barriers and velvet ropes.

Contact Center & Omnichannel​

Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits

Big CX News

Contact Center & Omnichannel​

Big CX News from Playvox, NICE, Nuance, Avaya, & Twilio

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