Rhys Fisher

Contact Center & Omnichannel​

Big CX News from AWS, Zoom, Salesforce & SugarCRM

Customer Engagement Platforms

Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?

CRM & Customer Data Management

Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities

Contact Center & Omnichannel​

IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings

Customer Analytics & Intelligence

“Eat Your Own Dog Food!” – Lessons from a Chief Experience Officer

Customer Analytics & Intelligence

Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”

CRM & Customer Data Management

Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements

Customer Analytics & Intelligence

The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways

CRM & Customer Data Management

Analyzing the Salesforce-Informatica Acquisition That Never Was

Contact Center & Omnichannel​

AWS and Korean Air Team Up to Build an “AI Contact Center”

Contact Center & Omnichannel​

Big CX News from NICE,Genesys, Avaya & Vonage

Workforce Engagement Management

Why Aren’t Employers Taking Customer Service Agents’ Mental Health Seriously?

Contact Center & Omnichannel​

Salesforce Promises GenAI and Connected Data Capabilities in Summer 2024 Release

Contact Center & Omnichannel​

Avaya Adds “Significant” Enhancements to its Experience Platform – Staking its Claim for the Enterprise CX Throne

Contact Center & Omnichannel​

Genesys Adds New Native Journey Management Capabilities to Its CCaaS Platform

Contact Center & Omnichannel​

Vonage Leverages Salesforce Einstein to Boost its Service Cloud Voice Solution