Rhys Fisher

Latest Stories from Rhys Fisher

Teamwork, unity concept, group of friends put their hands together with copy space

Contact Center & Omnichannel​

IBM and SAP Team Up to Launch Fresh GenAI and Cloud Capabilities

Tree Growth Three Steps In nature And beautiful morning lighting

Contact Center & Omnichannel​

8×8 Enjoys CCaaS & CPaaS Growth, But UCaaS Is Proving a “Tough Market”

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from Avaya, Sprinklr, Genesys, and Google

Corporate Business Meeting in Virtual Reality Office. Real Female Manager Standing Next to Two Avatars of Colleagues, and a Hologram of Another Specialist.

Contact Center & Omnichannel​

ServiceNow Teases GenAI-Powered Customer Service Avatars

Call center with futuristic design with human AI assisted employees, showcasing the next generation of customer service. Generative AI.

Contact Center & Omnichannel​

1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte

Illustration of large mass of people from wide angle in black and white

Contact Center & Omnichannel​

RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform

Hands let the bird go, release it or set it free with morning sunlight in the background.

CRM & Customer Data Management

Salesforce Releases Unified Knowledge Solution – Promises Personalization

Stress, burnout and overtime, woman in call center with headache at crm office desk.

Contact Center & Omnichannel​

UK Consumers Are Sick and Tired of ‘Brandmin’, According to Twilio Report

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from Salesforce, Zendesk, Pegasystems & Verint

a person places the crown on the head of a king, royal succession, king coronation, transition of kingdom, prince comes to rule

CRM & Customer Data Management

Salesforce Crowned King of CRM for the 11th Year Running

Close-up of a person's hand holding a pen and signing a document, suggesting a business or legal agreement.

Contact Center & Omnichannel​

Verint Secures Eight-Figure Contract with Major Retailer

Abandoned Office Space: Deserted Cubicles, Silent Phones, and Faded Post Notes, Anticipating the Next Workday

Contact Center & Omnichannel​

AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head

Twilio Co-Founder Acquires The Onion

Contact Center & Omnichannel​

Twilio Co-Founder Acquires The Onion

Why Aren’t Customer Service Teams Ready for Machine Customers?

Contact Center & Omnichannel​

Why Aren’t Customer Service Teams Ready for Machine Customers?

Alvaria Horizons – The WEM Innovation Lab

Workforce Engagement Management

Alvaria Builds a Workforce Engagement Management Innovation Lab

Salesforce Einstein Copilot Now Generally Available – Includes Sales and Enterprise Features

CRM & Customer Data Management

The Salesforce Einstein Copilot Is Now Generally Available

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