Rhys Fisher

Contact Center & Omnichannel​

Why Your CX Strategy Is Failing Your Business – And What to Do About It

AI & Automation in CX

How IBM Is Using the Masters to Test the Future of Fan CX

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

Contact Center & Omnichannel​

The FCC’s Offshore Call Center Crackdown Could Be the Shock That Fixes a Broken Industry

Contact Center & Omnichannel​

The FCC Just Made Offshore Call Centers a Boardroom Problem

AI & Automation in CX

Twilio Lands Biggest Enterprise Deal Ever, Voice AI Up 60%

Community & Social Engagement

Why NFL Teams Are Struggling with Fan Engagement, And How to Fix It

AI & Automation in CX

Is AI Really Behind the Tech Layoff Wave? Benioff Says No

AI & Automation in CX

Big CX News from Oracle, Salesforce, HubSpot & Microsoft

AI & Automation in CX

HubSpot Joins the Outcome-Based Pricing Revolution

CRM & Customer Data Management

Cisco’s Salesforce CRM Breach Puts Three Million Customer Records at Risk

AI & Automation in CX

Why Salesforce’s Agentforce Contact Center Won’t End the CCaaS-CRM Battle

AI & Automation in CX

Oracle Cuts 30,000 Jobs to Fund Its AI Gamble

AI & Automation in CX

Salesforce Declares Slack the New Home for AI-Powered Customer Service

Security, Privacy & Compliance

ThreatLocker CEO Calls BS on “Sophisticated” Cyberattacks

AI & Automation in CX

The Outbound Playbook That Beats Spam Filters and Boosts Conversions