Home → Archives for Rhys Fisher
CRM
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
Contact Center
Big CX News from Google, Cisco, HubSpot, & Pega
Conversational AI
HubSpot Handles 35 Percent of Customer Queries with Its Own Bot
Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
Sprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”
Big CX News from Zoho, Google, Cisco, & Salesforce
From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience
Salesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources Say
Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”
What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
The Role of Acoustic Technology in the Modern Contact Center
Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective
LinkedIn Sued for Allegedly Using Customer Data to Train AI
Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO
