Home → Archives for Rhys Fisher
Contact Center & Omnichannel
Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?
Big CX News from NiCE, Genesys, Salesforce, & Gartner
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
Customer Analytics & Intelligence
From CEO Dismissal to Courtroom Drama: Dubber Takes Legal Aim at BDO Over Missing AU$26.6m
Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
Big CX News from Salesforce, Zoom, Talkdesk & Five9
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
Happy Agent = Happy Customer: Why More Contact Centers Are Focusing on the Agent Experience
Cisco Live San Diego 2025: Top 3 Takeaways
NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government
Workforce Engagement Management
Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots
CRM & Customer Data Management
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case
