Rhys Fisher

Contact Center & Omnichannel​

NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership

AI & Automation in CX

Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps

Contact Center & Omnichannel​

The AI Arms Race: Uncovering the Billion-Dollar Shift in Contact Centers

AI & Automation in CX

AI’s Broken Promise: Customer Service Automation Costs Set to Soar

AI & Automation in CX

SAP Says Two-Thirds of Deals Now Include Business AI

AI & Automation in CX

What Amazon’s Leaked Layoff Email Reveals About CX Priorities

Contact Center & Omnichannel​

Why Bringing Customer Service Home Isn’t Always Worth It

AI & Automation in CX

Why Google’s Eavesdropping Settlement Should Worry CX Leaders

AI & Automation in CX

If Your AI Is Failing, It’s Probably a Human Problem

AI & Automation in CX

Talkdesk Takes the Gloves Off: How Commerce Orchestration Is Fixing Broken Retail CX

Workforce Engagement Management

Sabio Gets Real About WFM: Why Spreadsheets Are Killing CX Strategy

AI & Automation in CX

ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work

Customer Engagement Platforms

Amazon Now’s 30-Minute Pledge Raises the Bar for Customer Service

AI & Automation in CX

The Power of Specialized AI: Smaller, Faster, Stronger

Contact Center & Omnichannel​

Unlock Contact Centre ROI with a Smarter Modernization Approach

AI & Automation in CX

Microsoft and Algolia Push Real-Time Product Data into AI Shopping