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Customer Analytics & Intelligence
HappyOrNot CEO: “Customer Feedback Insights Must be Layered on Other Metrics”
Contact Center & Omnichannel
The Role of Artificial Intelligence in Recent Customer Service Layoffs
Professor Mohamed Zaki on CX design: Personalisation and digital capabilities
CRM & Customer Data Management
Professor Mohamed Zaki on the Key Challenges of CX Design
‘Empathy Needs to be Enabled Through People, Processes, and Technology’ – Forrester Analyst
