Sabine Groven

Sabine Groven

Latest Stories from Sabine Groven

Businessman touch automated data management system to create reports with KPIs and indicators connected to the database. Data analysis with intelligent AI robot technology in business analysis.

Customer Data Platform

HappyOrNot CEO: “Customer Feedback Insights Must be Layered on Other Metrics”

The role of artificial intelligence in recent customer service layoffs

Contact Center

The Role of Artificial Intelligence in Recent Customer Service Layoffs

Professor Mohamed Zaki on CX design- Personalisation and digital capabilities

Customer Data Platform

Professor Mohamed Zaki on CX design: Personalisation and digital capabilities

Athletic Woman climbing on overhanging cliff rock with sunset sky background.

CRM

Professor Mohamed Zaki on the Key Challenges of CX Design

10 Excellent Empathy Statements for Customer Service - CX Today News

Contact Center

‘Empathy Needs to be Enabled Through People, Processes, and Technology’ – Forrester Analyst

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