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Contact Centre
Contact Centre Technology: Leading Provider MaxContact Announces Accelerated Development of AI-driven Customer Engagement Solutions
Contact Center: Why the Right Amount of Communicative AI is Key to Keeping it Real
CCaaS: Turning the Conundrum of Consumer Duty Act Compliance into an Enhanced CX Opportunity
CCaaS: How to Build a Modern Contact Center Fit for the New Age
Contact Center: Why it Pays to Offer Customers the Ultimate in Communicative Choice
WFO
Maximize the Potential of AI with a Customer-First CX Approach
Data & Analytics
Connected Knowledge: How to Turn Siloed Information into a Valuable Single Source of the Truth
CCaaS: How an Expert Partner Can Help Tame the Fear of Cloud-Powered Transformation
CCaaS: Why a High-Quality Communication Experience is at the Heart of Good Government
Contact Center: Why Knowledge Management Holds the Key to Cost-Effective Customer Satisfaction
CCaaS: How Banks are Profiting from Chatbot Smarts
CCaaS: How a Grow-As-You-Go Platform Can Help Small Businesses Bloom
CCaaS: How Slick Softphone Smarts are Rebooting the Value of Voice
CCaaS: How a ‘Do Once, Use Often’ Integration API is Future-Proofing the Contact Center
CCaaS: The Art (and Science) of Balancing Business Goals and Customer Expectations
CCaaS: Why the Smartest Contact Centers are a Blend of the ‘Real’ and the ‘Virtual’