Customer Effort

CRM & Customer Data Management

Your CRM Isn’t Broken. It’s Just Filled With Data No One Entered Properly

Event News

CX Awards 2026 – Where Outcomes Get Recognized

Contact Center & Omnichannel​

Fin Launches Fin Voice 2 With 24.5% Higher Resolution Rates for AI Phone Support

Service Management & Connectivity

Zoom: AI That Deflects Isn’t Solving Your CX Problem

CRM & Customer Data Management

Your CRM Data Isn’t Incomplete – It’s Actively Becoming Less Accurate Every Day

Customer Engagement & Journey Orchestration

Your Customer Journeys Aren’t Broken – They’re Just Happening at the Wrong Time

AI & Automation in CX

Kore.ai’s Raj Koneru Reveals the Multi-Agent CX Shift Leaders Can’t Ignore

AI & Automation in CX

The Legacy Survey is Dead: How Sprinklr’s AI Containment is Ruthlessly Displacing Point Solutions

Customer Engagement & Journey Orchestration

Your Customer Journey Isn’t Smart. It’s Over-Engineered and Slowing Everything Down

Contact Center & Omnichannel​

Capgemini, NiCE & Route 101 Confirmed in $670M HMRC CCaaS Deal

Community & Social Engagement

Your Community Isn’t Engaged – It’s Just Watching Without Ever Taking Action

AI & Automation in CX

Admiral Acquires Flock to Tackle CX Friction in Commercial Fleet Insurance

AI & Automation in CX

Why Bad AI Rollouts Break Customer Trust

CRM & Customer Data Management

Is Your CRM Strategy Just Automating Bad Data Across Every Customer Touchpoint?

Contact Center & Omnichannel​

Your Omnichannel Strategy Isn’t Seamless. It’s Forcing Customers to Re-Explain Themselves at Scale

Customer Analytics & Intelligence

Capacity Launches AI Analytics Assistant As Conversational Analytics Moves Toward Predictive CX Decisioning