Customer Trust

AI & Automation in CX

Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications

AI & Automation in CX

From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI

Security, Privacy & Compliance

ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment

AI & Automation in CX

No Second Chances: Customers Don’t Forgive AI Like They Forgive Humans

Security, Privacy & Compliance

Customers Abandon South Korea’s Amazon, Coupang, After Apology Fiasco Follows Massive Data Breach

CRM & Customer Data Management

2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure

AI & Automation in CX

AI and the Future of Automation Depends on Better Foundations Now

AI & Automation in CX

Why ‘Good Enough’ Generative AI Isn’t Good Enough for Enterprise CX

AI & Automation in CX

AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era

Security, Privacy & Compliance

Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back

AI & Automation in CX

A 2025 Review: The 5 Trends Every Head of CX Needs To Know

AI & Automation in CX

More Teams Need Journey Orchestration Governance Before Complexity Takes Over

Security, Privacy & Compliance

Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty

AI & Automation in CX

Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent

Security, Privacy & Compliance

OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security

AI & Automation in CX

Generative AI in the Contact Center is Losing its Appeal. Time For an Upgrade?