Operational Efficiency

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft

Contact Center & Omnichannel​

Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI

Contact Center & Omnichannel​

IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom

Contact Center & Omnichannel​

Four Key Considerations for Contact Centers in 2025

Contact Center & Omnichannel​

Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer

CRM & Customer Data Management

The Big ServiceNow AI Experience Announcement: A Closer Look

Contact Center & Omnichannel​

Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise

Contact Center & Omnichannel​

Zoom Announces 15,000-Seat CCaaS Megadeal with Oracle, Advances Broader Partnership

CRM & Customer Data Management

Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition

Contact Center & Omnichannel​

77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner

Contact Center & Omnichannel​

Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage

Event News

Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained

Contact Center & Omnichannel​

Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”

CRM & Customer Data Management

Microsoft Deepens Talkdesk Integration in Latest Partnership

Contact Center & Omnichannel​

Anthropic Ramps Up Enterprise Push with Support Expansion and New AI Model

CRM & Customer Data Management

Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service