Operational Efficiency

Contact Center & Omnichannel​

RingCentral Turns Microsoft Teams into a Contact Center

AI & Automation in CX

Why Vonage Is Moving Beyond Generic AI for CX With Industry-Specific AI Agents

AI & Automation in CX

How Zoom’s New AI Agent Could Cut Post-Call Wrap-Up for Good

Workforce Engagement Management

WEM Platforms Are Building the AI That Could Make Them Obsolete

Customer Engagement & Journey Orchestration

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2026: The Rundown

CRM & Customer Data Management

“In Sales, We Still Scale” Salesforce Draws the Line on AI Replacing Sellers

AI & Automation in CX

Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market

AI & Automation in CX

Is the U.K. Losing the AI Agent Race? The Deployment Gap Leaders Need to Close

AI & Automation in CX

Anthropic’s “Mythos-Class” Release Plans Should Put CX Leaders on Alert as Security Risks Accelerate

Marketing & Sales Technology

Vector Just Raised $10M to Augment Marketers, Not Replace Them

AI & Automation in CX

Salesforce Panel Highlights Cautious Public Sector AI Adoption in Frontline Use Cases

Marketing & Sales Technology

Is Your Sales Technology Stack Slowing Deals Down Instead of Accelerating Them?

AI & Automation in CX

AI Is Everywhere in CX, So Why Don’t Agents Trust it Yet?

Service Management & Connectivity

How to Build a Connectivity Layer That Protects Customer Experience From System Fragility

AI & Automation in CX

Nvidia’s Earnings Prove Agentic AI Is Now An EX And CX Weapon

AI & Automation in CX

Salesforce Expands London AI Campus as Agentforce Adoption Moves “Beyond Pilots”