Operational Efficiency

Service Management & Connectivity

Inflight Wi-Fi Sucks vs Airline Food – Starlink Might Be Rewriting That Story With This Week’s SpaceX IPO

Contact Center & Omnichannel​

Why Voice AI Adoption Is Accelerating in 2026

AI & Automation in CX

Verizon CEO: AI Agents Could Displace ‘A Large Percentage’ of Customer Service Jobs

Customer Analytics & Intelligence

Your Customer Insights Aren’t Wrong — They’re Just Arriving Too Late to Matter

Workforce Engagement Management

Why Workforce Schedules Drift – And How to Build Plans That Keep Up

Service Management & Connectivity

8×8 Launches Resolve to Reach the 70% of Workers Enterprise Tools Ignore

AI & Automation in CX

Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software

Contact Center & Omnichannel​

RingCentral Turns Microsoft Teams into a Contact Center

AI & Automation in CX

Why Vonage Is Moving Beyond Generic AI for CX With Industry-Specific AI Agents

AI & Automation in CX

How Zoom’s New AI Agent Could Cut Post-Call Wrap-Up for Good

Workforce Engagement Management

WEM Platforms Are Building the AI That Could Make Them Obsolete

Customer Engagement & Journey Orchestration

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2026: The Rundown

CRM & Customer Data Management

“In Sales, We Still Scale” Salesforce Draws the Line on AI Replacing Sellers

AI & Automation in CX

Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market

AI & Automation in CX

Is the U.K. Losing the AI Agent Race? The Deployment Gap Leaders Need to Close

AI & Automation in CX

Anthropic’s “Mythos-Class” Release Plans Should Put CX Leaders on Alert as Security Risks Accelerate