Predictive Intelligence

Contact Center & Omnichannel​

Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio

Contact Center & Omnichannel​

Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI

Customer Analytics & Intelligence

Anticipating Customer Needs with Predictive Analytics

Contact Center & Omnichannel​

Microsoft Releases Three AI Agents for a More Autonomous Contact Center

Contact Center & Omnichannel​

Big CX News from Mitel, Google, HubSpot, & Gong

Customer Analytics & Intelligence

Deepgram Introduces Nova-3 to “Transform” Customer Service Transcription

CRM & Customer Data Management

HubSpot to Snap Up Dashworks & Bolster Its Breeze Portfolio

CRM & Customer Data Management

Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle

Contact Center & Omnichannel​

UC & Contact Center Consolidation Is Accelerating – Here’s What’s Driving It

Customer Analytics & Intelligence

How to Master AI-Driven Journey Orchestration

Customer Analytics & Intelligence

ServiceNow Workflow Data Fabric: What Is It, & How Does It Work?

Contact Center & Omnichannel​

Verizon Teams Up with Google to Give 28,000 Customer Support Reps a “Personal Research Assistant”

CRM & Customer Data Management

The Ultimate ServiceNow Career Guide for 2025: Jobs, Salaries, & Certifications

CRM & Customer Data Management

What Is ServiceNow? A Complete Guide for 2025

Contact Center & Omnichannel​

The Impact of Third-Party Support and AI on Customer Comms

Contact Center & Omnichannel​

What’s the Cost of Not Investing in Customer Service AI and Automation?