Service Resilience

AI & Automation in CX

Microsoft’s CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?

AI & Automation in CX

Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool

AI & Automation in CX

Eurostar’s Chatbot Goes Off the Rails, Security Firm Finds

AI & Automation in CX

Smarter Conversations: Defining the 2026 Landscape

Marketing & Sales Technology

Machine Customers and Sales: The $30 Trillion Opportunity Few CROs Are Preparing For

Security, Privacy & Compliance

Cisco Reveals Security and Safety Framework for Enterprise AI Readiness

Service Management & Connectivity

Freshworks Acquires FireHydrant to Target Incident Management Unification

Security, Privacy & Compliance

ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation

Security, Privacy & Compliance

Singaporean Regulator Fines Singtel $774MN for Disruption to Customer Service Lines

AI & Automation in CX

Salesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts Agentforce

AI & Automation in CX

Why Enterprise CX Leaders Don’t Trust Generative AI Alone

AI & Automation in CX

Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications

CRM & Customer Data Management

Choose the Right Journey Orchestration Platform in 2026, or Risk Fragmented CX

Security, Privacy & Compliance

ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment

AI & Automation in CX

Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI

AI & Automation in CX

No Second Chances: Customers Don’t Forgive AI Like They Forgive Humans