Service Resilience

Customer Engagement Platforms

Twilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data Quality

Service Management & Connectivity

AWS Glitch Disrupts Customer Experience Across the Internet

CRM & Customer Data Management

How Automotive Cyberattacks Are Disrupting B2B Customer Experience

Contact Center & Omnichannel​

Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI

Contact Center & Omnichannel​

IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom

Contact Center & Omnichannel​

Four Key Considerations for Contact Centers in 2025

Contact Center & Omnichannel​

Why Outdated WEM Practices Are Holding Back Your Contact Center

Contact Center & Omnichannel​

Zoom Announces 15,000-Seat CCaaS Megadeal with Oracle, Advances Broader Partnership

CRM & Customer Data Management

Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition

Service Management & Connectivity

Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market

Customer Engagement Platforms

How Not to “Do” a Ticketmaster: 5 CX Considerations for High-Demand Businesses

CRM & Customer Data Management

Microsoft Deepens Talkdesk Integration in Latest Partnership

Contact Center & Omnichannel​

Why Omni-Data Is More Than Just the Next Contact Center Buzzword

Contact Center & Omnichannel​

Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025

Contact Center & Omnichannel​

ServiceNow Introduces AI Experience to Reshape Customer Service Workflows

Contact Center & Omnichannel​

CCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?