Service Resilience

AI & Automation in CX

From Pilots to Production: Enterprises Scale AI Agents with Salesforce, Across Policing, Retail, and Sports Media

Security, Privacy & Compliance

Deeper Integrations, Smarter Service: How SequenceShift Bridges Salesforce & Amazon Connect

AI & Automation in CX

Why CX Teams Still Aren’t Ready for Machine Customers

Service Management & Connectivity

How Leading Telcos Use Journey Orchestration to Cut Churn

AI & Automation in CX

Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises

AI & Automation in CX

Why ‘Good Enough’ Generative AI Isn’t Good Enough for Enterprise CX

AI & Automation in CX

Snowflake and Anthropic sign $200MN Deal to Advance Agentic AI for Enterprise Data

Contact Center & Omnichannel​

Turn QA Insights into Real CX Strategy

Security, Privacy & Compliance

ServiceNow Expands Its Security Reach With Veza Buy

Contact Center & Omnichannel​

25 Years of CX Excellence: ECCCSAs Set the Standard Across Europe

AI & Automation in CX

AI Routing in Healthcare is the Cure to Your Ailing Patient Experience

Security, Privacy & Compliance

8×8 Enhances Security and Privacy Portfolio For Secure Customer Data Handling

Contact Center & Omnichannel​

The Contact Center Playbook for Risk-Free Modernization

Security, Privacy & Compliance

Data Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance Rules

AI & Automation in CX

Retailers Lose Control of Discovery as AI Becomes the New Front Door

Contact Center & Omnichannel​

IRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service Quality