Service Resilience

Contact Center & Omnichannel​

8×8 Expands Contact Center Platform with Integrated WFM and Native Mitel Phone Support

Contact Center & Omnichannel​

Voice Remains CX Powerhouse: AI And Cloud Fuel Its Global Surge

Customer Analytics & Intelligence

AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience

Contact Center & Omnichannel​

Big CX News from AWS, ServiceNow, Forrester & Zoho

Service Management & Connectivity

Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service

CX Trends

Gartner Reveals Top Tech Trends For 2026

Customer Analytics & Intelligence

Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown

Security, Privacy & Compliance

AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust

Customer Engagement Platforms

Twilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data Quality

Service Management & Connectivity

AWS Glitch Disrupts Customer Experience Across the Internet

CRM & Customer Data Management

How Automotive Cyberattacks Are Disrupting B2B Customer Experience

Contact Center & Omnichannel​

Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI

Contact Center & Omnichannel​

IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom

Contact Center & Omnichannel​

Four Key Considerations for Contact Centers in 2025

Contact Center & Omnichannel​

Why Outdated WEM Practices Are Holding Back Your Contact Center

Contact Center & Omnichannel​

Zoom Announces 15,000-Seat CCaaS Megadeal with Oracle, Advances Broader Partnership