A Conversation Intelligence Platform for high growth Revenue teams has announced it reached new milestones for the company in 2020, including tripling its New ARR YoY in Q4, while adding to its roster of market-leading customers. Market leader Chorus.ai said the company’s growth was driven by bolstering its leadership team with key hires, making strategic investments in its platform, and adding exceptional talent to its workforce across all areas of the business.
Jim Benton, CEO of Chorus.ai, said: “2020 fundamentally changed the way Revenue organizations operate. Sales teams shifted to working from home virtually overnight and the remote sales environment became the new reality, accelerating the use of Conversation Intelligence to improve workflows and to better understand the voice of the customer.
“We stepped up our efforts from the beginning to help our company and our customers navigate the changing sales environment with proprietary insights about the changing dynamics brought about by the pandemic.
“I’m thrilled with the energy and dedication of the entire organisation to maintain our incredible momentum while strengthening relationships with our customers and enabling them to achieve their business outcomes.”
Chorus’ track record of delivering advanced AI capabilities continued through 2020 with the launch of new, innovative solutions that enable Revenue teams to fully understand the relationships between sellers and prospects.
Industry leaders like DocuSign, Coursera, and HighRadius became Chorus customers in 2020, and the company plans to continue growing its enterprise ecosystem by providing unparalleled visibility into customer relationships.
The company’s key product enhancements, which were fuelled by a $45M Series C funding round, included:
- Momentum Insights, which will transform the future of Conversation Intelligence by curating actionable information in the CRM to deliver unparalleled customer and deal visibility
- Partnership with Zoom Marketplace to enhance the productivity of virtual meetings and change the way work gets done in a virtual environment
- Advanced outcome-based analytics to provide Revenue teams with key insights into the most effective indication of revenue momentum – the health of their relationships with customers and what is being said in those interactions
- Enhanced UI design to improve performance and provide a more seamless experience for customers
- New API and integrations for Zapier and Slack, which bring the power of Conversation Intelligence into business intelligence tools and workflows used by world-class Revenue teams, allowing them to harness the voice of the customer and deep conversation insights within their own ecosystems
Mark Ebert, SVP of Sales at 6sense, added: “With Chorus, we were able to use Conversation Intelligence to fuel our success, accelerating the ramp time, productivity and pipeline of our fast-growing sales team.”
“Contributing to our rapid employee growth, Chorus allowed us to quickly onboard reps and enhance overall sales performance by extracting key insights from calls and identifying coaching moments”
According to Gartner, 75% of enterprises will shift to operationalising AI by the end of 2024. Chorus’ deep AI investments, which are supported by the largest patent portfolio in Conversation Intelligence, further position the company to capitalise on this widespread adoption.
